The following general terms and conditions apply to all business relationships between the customer and lifehost360.com OÜ, hereinafter referred to as “we” or “us” designated. The version valid at the time the contract is concluded is relevant.
Different, conflicting or supplementary general terms and conditions of the customer, even if known, do not become part of the contract unless their validity is expressly agreed to.
The different top-level domains (“domain extensions”) are managed by a variety of different, mostly national, organizations. Each of these domain issuing organizations has established different terms and conditions for the registration and management of top-level domains, associated sub-level domains, and how to handle domain disputes. To the extent that domains are the subject of the contract, the corresponding procurement conditions also apply, which can be found under Product Guidelines
2. Conclusion of contract
Our offers are subject to change and non-binding. Technical and other changes are reserved within reason.
By placing an order, the customer declares his binding contract offer. We will immediately confirm receipt of the customer's order. The confirmation of receipt does not constitute a binding acceptance of the order. The confirmation of receipt can be linked to the declaration of acceptance.
We are entitled to accept the contract offer contained in the order within 5 working days of receipt by us. However, we are also entitled to refuse to accept the order, for example after checking the customer's creditworthiness.
3. Scope of services
If the subject of the contractual relationship is the registration of domain names, we are only responsible for arranging the desired domain. The customer can therefore only assume that the domain name has actually been allocated once this has been confirmed by us. We have no influence on the allocation of domains. Liability and warranty for the actual allocation of the ordered domain names is therefore excluded.
We guarantee an annual average network availability of 99.9% for the infrastructure of our data centers. If the security of network operations or the maintenance of network integrity is at risk, we may temporarily restrict access to the services as necessary.
In addition, the scope of services results from the offer information valid at the time of the order, the order form and the applicable special offers.
If the customer wishes to register his Internet presence with one or more search engines (online search services from Internet companies), we are only responsible for the mediation here. The operator of the respective search engine alone decides on inclusion in the search engine and when.
Technical limitations are regulated in the system policies, which can be viewed or requested under Product Guidelines nnen.
Technical support services are not included in the offers. If these are desired and used, they will be charged separately. The applicable prices can be viewed under Products.
4. Data security
If data is transmitted to us, the customer creates backup copies. To the extent that this is included in the respective offer, the servers are regularly backed up. In the event of a loss of data, the customer is obliged to send the relevant data to us again free of charge.
The customer is obliged to carry out a complete data backup before any own or commissioned changes.
The customer receives a user ID and a password to maintain his offer. He is obliged to treat this confidentially and is liable for any misuse resulting from unauthorized use of the password. If the customer becomes aware that the password is known to unauthorized third parties, he must inform us immediately. If, due to the customer's fault, third parties use our services through misuse of the passwords zen, the customer is liable to us for usage fees and compensation. In the event of suspicion, the customer therefore has the option of requesting a new password, which we will then send to the customer.
5. Data protection
Our data protection practices are in accordance with the General Data Protection Regulation (GDPR) and with the respective national laws and guidelines at the location of the infrastructure.
The customer's personal data will only be collected and used to the extent that it is necessary for the justification, content or change of the contractual relationship. The customer undertakes to always keep this data up to date in his online administration area.
We only use the customer's email address for information letters about orders, for invoices and, unless the customer objects, for customer care and for our own newsletters.
We do not pass on personal customer data to third parties. Service partners are excluded from this if this is necessary to determine the fee and bill the customer.
The customer has a right to information as well as a right to correction, blocking and deletion of his stored data. If deletion conflicts with statutory or contractual retention obligations or other legal reasons, the data will be blocked.
6. Published content
The customer is obliged to mark the content he posts on the Internet as his own or third-party content and to display his full name and address. Additional obligations may arise from the provisions of the Telecommunications Act and the Telemedia Act. The customer undertakes to check and comply with this on his own responsibility.
The customer undertakes not to publish any content that violates the rights of third parties or otherwise violates applicable law. The deposit of erotic, pornographic, extremist or morally offensive content is not permitted. We are entitled to block the customer's access in the event that this has been violated. The same applies if the customer publishes content that is likely to harm the honor of third parties or to insult or denigrate people or groups of people. This also applies in the event that there is no actual legal claim. We have no obligation to review our client's content.
Sending spam emails is prohibited. This includes in particular the sending of unauthorized, unsolicited advertising to third parties. When sending emails, it is also prohibited to provide false sender details or to disguise the sender's identity in any other way. If this is not observed, we are entitled to block access.
We assume no liability for direct damage, consequential damage or lost profits due to technical problems and disruptions within the Internet that are beyond our control.
We are not liable to entrepreneurs for slightly negligent violations of insignificant contractual obligations. This does not apply in all cases of personal injury and in accordance with the Product Liability Act. We are only liable to entrepreneurs for indirect and consequential damages as well as for lost profits in the event of intent or gross negligence. In this case, our liability is limited to the damage that is typically foreseeable under the contract, up to a maximum of 100% of the annual product rental.
If the customer violates the obligations mentioned in section 6 with the content of his website, in particular against legal prohibitions or common decency, he is liable to us for compensation for all direct and indirect damages resulting from this , including financial loss. In addition, the customer undertakes to notify us of third-party claims – no matter what kind — that result from the illegality of content posted on the Internet. The obligation to indemnify also includes the obligation to fully indemnify us from legal defense costs (e.g. court and attorney fees).
8. Terms of payment
The current prices apply, which can be viewed at any time under Products
Depending on the contractual agreement, a monthly, quarterly, Annual, bi-annual, three-yearly or even four-yearly billing. Billing is carried out by payment exclusively using customer credit, which must be provided by the customer before ordering. All fees are then due for payment immediately upon the start of service provision.
If any payment deadlines stated in the invoice are exceeded, we are entitled to charge interest on arrears, even without a reminder. If the customer is a consumer, the amount of default interest is 5 percentage points above the base interest rate. If the customer is an entrepreneur, the amount of default interest is 8 percentage points above the base interest rate.
In the event of default, we are also entitled to block the customer's products and to withhold all other services.
Checks will only be accepted as payment.
Invoices are sent via email as an attachment. If delivery is requested by letter, we are entitled to charge a reasonable processing fee. Retroactive invoice changes are not possible.
9. Contract duration / termination / place of performance
Unless otherwise contractually agreed, the contracts are concluded for an indefinite period.
The contract can be terminated by both parties with a notice period of 7 days to the end of the billing period, without giving reasons, but at the earliest at the end of the contractually agreed minimum contract term. Termination can be made in text form by letter, fax, email or via the secure online administration area, provided this option is available.
We are also entitled to terminate the contractual relationship for good cause without notice. Such an important reason exists, among other things, if the customer is in arrears with the payment of a not insignificant part of the remuneration for two consecutive months. Such an important reason can, among other things, be that the customer materially violates the obligations under Section 6 or despite a warning. Another important reason that can lead to blocking or immediate termination is if the customer uses content that could affect the regular operating behavior or the security of the server.
The place of performance for all services under this contract is Kuusalu Vald, Estonia. The place of jurisdiction for all disputes arising from this contract is the court with jurisdiction for Kuusalu Vald, provided that the customer is a merchant, a legal entity under public law or a special fund under public law. The same applies if the customer does not have a general place of jurisdiction or his place of residence or habitual residence is not known at the time the action is filed. We are also entitled to take legal action at the customer's registered office.
If the customer intends to transfer his contractual rights to another person, he requires our consent. A transfer of contractual rights can only be made in writing by letter, fax or via the secure online administration area, provided this option is available. If a transfer is made by letter or fax, the previous and new contractual partners must sign in person.
If the cancellation affects one or more domain names, the cancellation period is usually 30 calendar days to the end of the billing year. Deviations may arise due to the guidelines of the awarding authority.
10. Regulations for resellers
The customer is entitled to grant third parties a contractual right to use the internet presences we manage for them. In this case, the customer remains the sole contractual partner. He is obliged to forward all contractual conditions resulting from the General Terms and Conditions and our order forms to the third party within the contract and to oblige the third party to comply with these conditions. This also applies to the obligation under Section 1.3 of these General Terms and Conditions.
If third party cooperation is required for changes of any kind, the customer shall ensure within the contract that these cooperation obligations are adhered to. Upon request, the customer will provide us with the address details and contact details of the third party. We are entitled, in the case to approach the third party directly in order to request their written consent to the changes.
If the third party violates contractual obligations, does not fulfill the obligation to cooperate or if there are other problems with the granting of usage rights to third parties, the customer is liable to us for all resulting damages. the. In addition, the customer releases us from all claims that both the third party and others may make against us.
11. Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day the contract is concluded. To exercise your right of withdrawal, you must contact us, lifehost360.com OÜ, Pudisoo küla Männimäe, 74626 Kuusalu vald, Estonia, email: email@example.com by means of a clear statement (e.g. a letter sent by post, email or via the secure online administration area) about your decision to revoke this contract. You can use the sample cancellation form for this, although this is not mandatory. To meet the cancellation deadline, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than that offered by us , have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same payment method that you used for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged any fees as a result of this repayment.
When providing services:
If you have requested that the services begin during the cancellation period, you must pay us a reasonable amount corresponding to the proportion of the services up to the point at which you inform us of your exercise of the right of cancellation with regard to this contract. services already provided compared to the total scope of services provided for in the contract.
12. Questions and complaints
Questions and complaints should be directed to lifehost360.com OÜ, Pudisoo küla Männimäe, 74626 Kuusalu vald, Estonia.